At TonySoftCar, we strive to provide high-quality software and programs for repairing electronic and mechanical automotive systems. We understand that sometimes a product may not meet your expectations or may have issues. This Refund and Returns Policy outlines the terms and conditions for requesting refunds for our  products.

Eligibility for Refunds

Due to the nature of digital products, we offer refunds only under the following conditions:

Non-Delivery of the Product: If you do not receive the product download link or license key within 24 hours of purchase, you are eligible for a full refund.

Download Issues: If you experience issues downloading the product, and our support team is unable to resolve them, you are eligible for a refund.

Defective Product: If the product is found to be defective or not functioning as described, and our support team is unable to rectify the issue, you may request a refund.

Duplicate Purchase: If you accidentally purchase the same product twice, you are eligible for a refund for the duplicate purchase.

How to Request a Refund

 Contact Us: To request a refund, please contact our customer support team at [support email] within 7 days of your purchase.

Provide Details: Include your order number, date of purchase, and a detailed description of the issue you are experiencing.

  Review Process: Our support team will review your request and respond within 3 business days. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.